Priority Technical Support
Who can benefit from Priority Technical Support?
Users of Abyss Web Server X2 are to priority technical support during 1 year from the date of purchase and as long as their update protection is still valid.
If you are a user of Abyss Web Server X1, or if more than 1 year elapsed since your purchase of Abyss Web Server X2 without extending your update protection, please send your question to Standard Technical Support.
Read our support policy before proceeding
Before requesting our help, please read our support policy to know which questions we can answer.
Help us to help you
For a fast and accurate answer, it is recommended to:
- Give us as much information as you can about your problem. Avoid sending emails with sentences such as "It doesn't work".
- Remember that we cannot see what is running or installed on your computer. So let us know about any special configuration detail you may have on your system: for example, if you have a firewall, do not forgot to mention it.
- Attach the abyss.conf file to your email. This file is located in the Abyss Web Server installation directory. It contains all the configuration of our software so there is no need to send us screenshots of the console.
- Send us any error message that you may have encountered.
Send your question
Send your question to . To identify you, please do not forget to include in the message your full name or the email address you used when ordering Abyss Web Server X2. Alternatively, include your license key.
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