Error 503 - Service Unavailable

JMMotyer · Posted: Fri Apr 14, 2006 1:20 am Post subject: Error 503 - Service Unavailable

Hello all,

When I turn FastCGI on, X2 returns an Error 503 - Service Unavailable error. When I switch back to CGI/ISAPI, everything works fine.

I'm using AWS-X2 v2.3.0.4, PHP v5.1.1, MySQL v4.1.7

The CGI log files shows nothing for when I tried to access my site under FastCGI, and there was no FastCGI log file, so I created one (in the console, of course :wink:). Then I tried accessing my site again, but the log file stayed at 0 bytes.

Anyone else experienced this in trying to get FastCGI working, or have any suggestions?

Thanx.

TRUSTAbyss · - Joined: 29 Oct 2003 Posts: 3752 Location: USA, GA

What scripting support was you installing and how did you install it? This
information will help us determine what the problem is.

JMMotyer · Posted: Fri Apr 14, 2006 9:44 am Post subject:

Well, if I understand your question, my main site is running e107 v0.7.1, which is entirely PHP-based.

But to see if this problem is because of e107 or AWS, I also have a 2nd (test) site running on a different port. This test site does not use e107 or any other CMS .... just a couple of PHP scripts. But here's the thing .... on this test site, the first thing that should be displayed is it's index.html file in htdocs, which isn't even php, but I still get that 503 error.

So quite likely, seeing how it seems that it's only me having this problem, I must have 1 little setting incorrect in Abyss. Under CGI/ISAPI, this incorrect setting didn't manifest itself, but when I try FastCGI, it's making itself known. :-)

I also checked my php.ini file. A search for FastCGI revealed 1 line, which I uncommented and changed to 0 (as I don't use IIS), but this didn't help either.

Thanks for your help, TrustPunk, and sorry to be a bother.

roganty · - Joined: 08 Jun 2004 Posts: 357 Location: Bristol, UK

I have also had this problem setting the php interface to FastCGI.

aprelium · - Joined: 22 Mar 2002 Posts: 6800

JMMotyer,

Create a phpinfo.php file and copy into it:

JMMotyer · Posted: Fri Apr 14, 2006 4:54 pm Post subject:

Done. And I've also upgraded to the latest php v5.1.2, but it's happening using this version too.

Here's the results in the log file:

admin · Site Admin Joined: 03 Mar 2002 Posts: 1302

JMMotyer · Posted: Fri Apr 14, 2006 5:03 pm Post subject:

Sorry, yes, it is indeed enabled.

admin · Site Admin Joined: 03 Mar 2002 Posts: 1302

JMMotyer · Posted: Fri Apr 14, 2006 5:25 pm Post subject:

It's on it's way to you right now. Sorry, I forgot to include a subject in the email. :-)

Thanx for your help.

aprelium · - Joined: 22 Mar 2002 Posts: 6800

JMMotyer,

Thanks. We've received the email and we'll send you a reply very soon.
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chewzzqq · - Joined: 28 Sep 2005 Posts: 198

mee too,error 503
http://gimchortrading.myvnc.com/cgi-bin/mnpds/mnpds.cgi
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aprelium · - Joined: 22 Mar 2002 Posts: 6800

aprelium · - Joined: 22 Mar 2002 Posts: 6800

JMMotyer's FastCGI problem has been found: it seems that when ZoneAlarm is installed on a computer, FastCGI applications and interpreters cannot be launched correctly.

It's a bug in ZoneAlarm and has nothing to do with Abyss Web Server or FastCGI itself. Until Zone Labs' developers fix this issue, the only solution is to completely uninstall ZoneAlarm from your computer to have FastCGI applications run correctly on it (Turing ZoneAlarm off is not sufficient, a complete uninstall is required).

Here is the detailed explanation of the bug: ZoneAlarm firewall intercepts all Windows networking functions (sockets API) and wraps them with its access check. All the networking functions are correctly intercepted except one (DuplicateHandle()). As a result, this function behaves in an incompatible way with the rest of "intercepted" functions.

Since this function is called during the initialization of any FastCGI application, all FastCGI processes will fail because of the incoherent results DuplicateHandle() returns.

Note that other firewall software (such as Windows Firewall, Kerio) do not have this problem and FastCGI will run on them without any problem.
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168pin · - Joined: 09 Mar 2005 Posts: 33

I've just downloaded and installed the latest Abyss X1, and the preconfigured PHP package, and experienced the same problems with FastCGI, though it worked fine using the other method.

I run no firewall, and my antivirus is NOD32...
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PaulK · - Joined: 26 Apr 2006 Posts: 132 Location: London, UK

Im posting a message to keep track of this thread, I would like to know if this problem ever gets solved as I am a paid subscriber to Zone Alarm so I'm reluctant to switch to another brand.

Paul

aprelium · - Joined: 22 Mar 2002 Posts: 6800

JMMotyer · Posted: Mon Aug 07, 2006 7:38 pm Post subject:

Not that we doubt Aprelium's word, of course, but I just want to confirm that Fast-CGI does indeed work perfectly with Zone Alarm now.

Aprelium spent a lot of sleepless nights burning the midnight oil while connected to my PC, in order to get to the root of the problem. I thank them wholeheartedly, and it is a testament to their superior level of support.

For the record, I am running Abyss Web Server X2 (v2.3.2) and Zone Alarm Security Suite (v6.5.722.000). It is this combination that I am comfirming that Fast-CGI (and everything else) works perfectly with.

It's a pleasure & honour to use your product, Aprelium, and thanks again.

aprelium · - Joined: 22 Mar 2002 Posts: 6800

JMMotyer,

You're welcome.

We too thank you for helping us discover the origin of this bug. You've given us full access to your computer during 2 or 3 days until we understood what was going on.
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Aprelium - http://www.aprelium.com