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jld2000
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Joined: 08 Feb 2004
Posts: 1
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 Posted: Wed Apr 28, 2004 6:13 pm Post subject: Server running ok - visitors unable to download |
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Server is running fine but when a visitor right clicks on file to download they get error message and cannot download file. They are right clicking on a link to file I have provided. Any and all help would be greatly appreciated. Thank you.
Sister Julia |
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nquin321
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Joined: 29 Jan 2004
Posts: 296
Location: Right Behind You
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| Posted: Wed Apr 28, 2004 6:43 pm Post subject: |
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| What error message are they getting? |
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drax2gma
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Joined: 03 May 2004
Posts: 5
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| Posted: Mon May 03, 2004 9:04 pm Post subject: Re: Server running ok - visitors unable to download |
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| jld2000 wrote: | Server is running fine but when a visitor right clicks on file to download they get error message and cannot download file. They are right clicking on a link to file I have provided. Any and all help would be greatly appreciated. Thank you.
Sister Julia |
Do you mean _big_ files? I have the same. "Download failed." is the error message. |
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nquin321
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Joined: 29 Jan 2004
Posts: 296
Location: Right Behind You
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| Posted: Mon May 03, 2004 9:13 pm Post subject: |
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Does abyss work on regular small files?
Are you sure you didn't restart abyss when they were downloading?
What type of connection do you have?
I have been able to tranfer files 250mb from abyss.
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drax2gma
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Joined: 03 May 2004
Posts: 5
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| Posted: Mon May 03, 2004 9:18 pm Post subject: |
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| nquin321 wrote: | Does abyss work on regular small files?
Are you sure you didn't restart abyss when they were downloading?
I have been able to tranfer files 250mb from abyss. |
Sure, Abyss is the best at working with dynamic content, for ex. php, aptilis, cgi, etc....
But stucked with large ones :(
Don't know, why. |
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iNaNimAtE
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Joined: 05 Nov 2003
Posts: 2381
Location: Everywhere you're not.
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| Posted: Tue May 04, 2004 1:51 am Post subject: |
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What internet connection are you running, and who provides it?
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drax2gma
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Joined: 03 May 2004
Posts: 5
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| Posted: Tue May 04, 2004 7:27 am Post subject: |
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| iNaNimAtE wrote: | | What internet connection are you running, and who provides it? |
It is on our company intranet network. 100Mbit/s, no speed problems.
Server is Windows NT server 4.0, webserver is Abyss latest version. |
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aprelium
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Joined: 22 Mar 2002
Posts: 6800
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| Posted: Wed May 05, 2004 1:37 pm Post subject: |
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drax2gma,
Are they download the big file using a browser? What browser are they using? IE is known for example to have problems with big files downloads (because it copy the file to a temporary location before copying it to the one you've selected in the dialog box). So the best is to try to download the same files with Opera or FireFox. Alternatively, use a download manager.
Can you locate in the log file the lines that correspond to their downloads and copy/paste them here? (please tell us what is the size of the file they were trying to download).
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Aprelium - http://www.aprelium.com |
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drax2gma
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Joined: 03 May 2004
Posts: 5
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| Posted: Wed May 05, 2004 2:34 pm Post subject: |
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| aprelium wrote: | drax2gma,
Are they download the big file using a browser? What browser are they using? IE is known for example to have problems with big files downloads (because it copy the file to a temporary location before copying it to the one you've selected in the dialog box). So the best is to try to download the same files with Opera or FireFox. Alternatively, use a download manager.
Can you locate in the log file the lines that correspond to their downloads and copy/paste them here? (please tell us what is the size of the file they were trying to download). |
Here's the log:
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10.20.217.50 - - [05/May/2004:15:28:00 +0200] "GET /cucc HTTP/1.1" 302 92 "" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
10.20.217.50 - - [05/May/2004:15:28:00 +0200] "GET /cucc/ HTTP/1.1" 200 556 "" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
10.20.217.50 - - [05/May/2004:15:29:53 +0200] "GET /cucc/ HTTP/1.1" 200 551 "" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
10.20.217.50 - - [05/May/2004:15:29:53 +0200] "GET /cucc/test.x HTTP/1.1" 504 0 "http://humnts01/cucc/" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
10.20.217.50 - - [05/May/2004:15:30:01 +0200] "GET /cucc/test.x HTTP/1.1" 500 0 "" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)"
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test.x file is 31 MB.
The same behavior with Explorer (embedded in XP Home) and with Opera 7.2 |
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iNaNimAtE
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Joined: 05 Nov 2003
Posts: 2381
Location: Everywhere you're not.
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| Posted: Thu May 06, 2004 2:29 am Post subject: |
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They are using IE 6.0 with Windows XP.
Download Mozilla, www.mozilla.com and see if it works.
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drax2gma
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Joined: 03 May 2004
Posts: 5
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| Posted: Thu May 06, 2004 7:00 am Post subject: |
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| iNaNimAtE wrote: | They are using IE 6.0 with Windows XP.
Download Mozilla, www.mozilla.com and see if it works. |
It will not solve the problem. In our company employees are allowed to use IE5.5 and 6 only. |
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aprelium
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Joined: 22 Mar 2002
Posts: 6800
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| Posted: Fri May 07, 2004 2:47 pm Post subject: |
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drax2gma,
According to the log, /test.x generated error 500 and error 504. This means that the server was configured to execute it as a script and not to serve it as a regular file. So your CGI settings are wrong.
Please fix your CGI parameters as explained in http://www.aprelium.com/news/12/cgipaths.html .
If the problem persists, please send your abyss.conf file to support@aprelium.com .
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Aprelium - http://www.aprelium.com |
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