Couple of questions.

 
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DeskHat
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Joined: 23 May 2011
Posts: 2

PostPosted: Mon May 23, 2011 6:17 am    Post subject: Couple of questions. Reply with quote

Howdy All,

I own a Abyss Web Server X2 license for windows and I haven't used it since 2007 and my last download was version 2.5, I have some questions about it.

1. I no longer have access to my old email but I can still log into the customer panel using my name and the license key. Is there anyway to change my primary email since I no longer have access to the old one?

2. Is there a way to get a re-issued license? As said above I no longer have access to the email account because it was hacked and due to the account being hacked someone could be using my license.

3. Since I have a license for X2 for windows, is there a way to pay for the protection extension but for linux? Unfortunately I no longer use windows for my server.

Thank you and hopefully you guys have good news for me soon.
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aprelium-support
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Joined: 20 Feb 2009
Posts: 356

PostPosted: Mon May 23, 2011 4:47 pm    Post subject: Re: Couple of questions. Reply with quote

DeskHat wrote:
Howdy All,

I own a Abyss Web Server X2 license for windows and I haven't used it since 2007 and my last download was version 2.5, I have some questions about it.

1. I no longer have access to my old email but I can still log into the customer panel using my name and the license key. Is there anyway to change my primary email since I no longer have access to the old one?

2. Is there a way to get a re-issued license? As said above I no longer have access to the email account because it was hacked and due to the account being hacked someone could be using my license.

3. Since I have a license for X2 for windows, is there a way to pay for the protection extension but for linux? Unfortunately I no longer use windows for my server.

Thank you and hopefully you guys have good news for me soon.


Dear DeskHat,

Could you please contact the priority technical support team :
http://www.aprelium.com/support/email/
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Support Team
Aprelium - http://www.aprelium.com
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DeskHat
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Joined: 23 May 2011
Posts: 2

PostPosted: Tue May 24, 2011 1:49 am    Post subject: Reply with quote

I will do that now.

Thank you.
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